Return Policy

We hope you'll be happy with your order, but in the event an item does not meet expectations, the following policies apply:


We gladly accept returns and exchanges.  You must contact us via email within 14 days of delivery, and ship the item back within 30 days of delivery.

Please note, custom or personalized orders may not be returnable; contact us via email to determine if your item can be returned. 


Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds will be be processed when items are received and inspected by Appalachian Willows.